Term and Conditions

Welcome to Home Haven Furniture Store. These Terms and Conditions govern your access to and use of our website homefurniturehaven.com and all purchases made through it. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully.

Our store caters to individuals and families seeking to create comfortable, stylish, and functional living spaces—from serene outdoor retreats with our All-weather Wicker and Aluminum Patio Furniture to organized interiors with Cabinet Storage and Bakers’ Racks. We also serve pet lovers with our curated Cat Supplies and adventure seekers with Camping Gear and Backpacks. Our policies reflect our commitment to quality, transparency, and your complete satisfaction.

1. Acceptance of Terms

By accessing, browsing, or making a purchase on homefurniturehaven.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns policy, and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and not engage in any fraudulent activity.
• Not reproduce, duplicate, copy, or resell any part of our site without express written permission.
• Be responsible for maintaining the confidentiality of your account credentials.
• Ensure that any items you return are unused, in original packaging, and in resalable condition, as outlined in our Returns section.

3. Products and Services Description

We offer a curated selection of furniture and lifestyle products, including but not limited to:

• Outdoor & Patio Furniture: Durable, weather-resistant pieces like Adirondack Chairs, All-weather Wicker sets, and Aluminum Patio Furniture.
• Home Organization: Functional items such as Bakers’ Racks & Pantry Cabinets, Bars & Wine Racks, and Cabinet Storage solutions.
• Lifestyle & Travel: Products including Backpacks, Carry-on Luggage, Beach Chairs, and Camping Gear.
• Pet Supplies: Specialized items for cats, including Cat Beds, Carriers, Trees, and non-returnable sanitary products like Cat Litter & Supplies.

We strive to display product colors, features, and specifications as accurately as possible. However, slight variations may occur due to screen settings. Product availability is subject to change.

4. Orders and Payment Terms

4.1 Placing an Order

An order is confirmed only when you receive an email acknowledgment from us. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraud.

4.2 Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Your payment card will be charged at the time of order placement.

4.3 Shipping and Delivery

5. Returns, Refunds, and Exchanges

Our Happiness Guarantee is designed with your satisfaction in mind. Please refer to our detailed Shipping & Returns page for full information. Key terms include:

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and resalable.
• Process: Contact Customer Care at [email protected] to initiate a return and obtain a Return Authorization (RA) number.
• Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return. Original shipping fees are non-refundable.
• Non-Returnable Items: For health, safety, and integrity reasons, the following are final sale: opened Cat Litter & Supplies, used personal/hygienic cat items, custom orders, used Outdoor Gear, and items damaged by customer mishandling.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Home Haven Furniture Store or its suppliers and is protected by international copyright and trademark laws. You may not use, reproduce, modify, or distribute any content without our prior written consent.

7. Limitation of Liability

Home Haven Furniture Store, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the website or services.
• Any unauthorized access to or alteration of your transmissions or data.
• Any products purchased through the site, except as expressly stated in our warranty or returns policy.
• Delays or failures in delivery due to factors beyond our reasonable control (e.g., carrier delays, weather, customs, pandemics).

Our total liability to you for any claim related to the website or products shall not exceed the total amount you paid for the specific product giving rise to the claim.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts, United States. Any disputes shall be resolved in the state or federal courts located in Quincy, Massachusetts.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. The “Last Updated” date at the bottom of this page will reflect changes. Continued use of the site after changes constitutes acceptance of the new terms.