Shipping Policy

Shipping Information: Bringing Home Haven to You

We deliver joy and comfort to your doorstep, wherever you are. Please note, we ship globally but are currently unable to deliver to a few remote regions and parts of Asia.

Order Processing & Delivery Timelines

• Order Processing: All orders are carefully prepared within 1-2 business days after payment confirmation.
• Shipping Methods & Estimated Delivery:
  • Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification once your order—be it a timeless Adirondack Chair or a sleek Aluminum Patio set—is on its way.

Our Happiness Guarantee: Returns & Exchanges

We stand behind the quality and craftsmanship of every item. If something isn’t quite right, our straightforward process is here to help.

Policy Overview

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and in resalable condition.
• Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return.
• Exchanges: We gladly exchange for a different size, color, or product. Price differences will be adjusted.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.

Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our Customer Care team at [email protected]. Please include your order number and item details (e.g., Bakers’ Rack, Cat Tree Tower).
2. Receive Your RA Number & Instructions: We will provide a Return Authorization (RA) number and detailed packaging/shipping instructions. Returns without an RA number cannot be accepted.
3. Pack the Item Securely: Repack the item in its original packaging, including all parts, accessories, and manuals. For larger items like Patio Furniture or Cabinet Storage, ensure all components are securely fastened.
4. Ship the Package: Send the package to our returns center using a trackable and insured service. The address will be provided with your RA instructions.
5. Inspection & Processing: Once received and inspected, we will promptly process your refund or exchange. You will receive an email confirmation.

Refunds: Timing & Method

Your refund will be processed with the security and care we apply to all transactions.

• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Timing: Within 7-10 business days after we receive and approve the return. The time it takes to appear in your account depends on your financial institution.
• Exchanges: The replacement item will be shipped once we receive your return. Exchange shipping is free if the return is due to our error.

Non-Returnable Items

To ensure the health, safety, and integrity of certain products, the following items are final sale and cannot be returned or exchanged: